Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale
ServiceNow, the leading digital workflow company making the world work better for everyone, today announced the Now Platform Tokyo release, designed to help organizations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose‑built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits.
According to the 2022 IDC CEO Survey, 95% of CEOs see the need to adopt a digital‑first strategy and the majority of organizations are down the path of executing their plans. The rationale for this focus is clear: Digital companies deliver twice the revenue growth of non‑digital companies, according to Valoir Research. The new digital‑first, fully integrated workflow automation solutions in the Tokyo release increase the power of the Now Platform to create seamless experiences, continuously generate new value by accelerating innovation at scale, and allow people to do their best work.
“Our ServiceNow Tokyo platform release gives customers exactly what they need in this moment—new solutions that deliver immediate value, are easy to implement and use, and help them do more with less,” said CJ Desai, chief operating officer at ServiceNow. “Now is not the time to experiment. A platform for digital business is the only way to create great experiences, drive new business value, and accelerate transformation so organizations can focus on growth in our digital‑first world.”
Accelerating value with purpose‑built solutions With today's complex compliance and risk management landscape, customers have asked ServiceNow for solutions that make them more agile and resilient across their enterprise. ServiceNow is responding with new, purpose‑built features in the Tokyo release that unlock more value from tech investments for CFOs, COOs, and sustainability teams—simplifying complex supply chains, automating asset management, and delivering auditable, investor‑grade sustainability data.
Boosting engagement and productivity with great experiences Now more than ever, employee retention is critical. Engaged, productive, and empowered employees contribute heavily to customer and business success. The Tokyo release helps organizations prioritize their most valuable resource—people—with new tools that advance talent development and retention, and therefore benefit the overall business:
Supercharging Intelligence and trust for operations and security According to Gartner, software infrastructure spending in segments containing PaaS, cloud management, and security is forecast to grow at a double‑digit rate, reaching a combined spend of over $120B by 2026. At the same time, protecting data and mission‑critical applications has become more complex amid an increasingly sophisticated threat landscape. ServiceNow is raising the bar for data security and intelligence with new capabilities that strengthen security deployments across an entire organization.
Organizations such as Blackhawk Network, DNB Bank, First Solar, Fruit of the Loom, Orange Business Services, and University of California Irvine are already realizing the benefits of the ServiceNow platform.
What customers are saying about the Now Platform Tokyo release
King’s Hawaiian “At King’s Hawaiian, we are consistently striving for excellence in our interactions with each other and our approach to all aspects of our operations,” said Soo‑Jin Behrstock, King’s Hawaiian chief information officer. "This includes managing and simplifying an increasingly complex supply chain. We will begin with indirect purchasing and finish with direct purchasing within the supply chain lifecycle in the future. With ServiceNow’s new Supplier Lifecycle management solution, we’ll be able to strengthen our supplier relationships and our employees will be empowered to make better business decisions through easy access to compliance, risk, and performance data across the supplier lifecycle.”
The City of Copenhagen “To continue elevating employee, constituent and visitor experiences, the City of Copenhagen is embracing automation, not fearing it,” said Susanne Hansen, manager, automation and development at the City of Copenhagen. “ServiceNow has played a key role in our digital transformation journey, helping to identify processes ripe for automation, eliminating manual tasks where possible, and laying the groundwork for new technologies. We’re excited about the potential impact Manager Hub can have on our employees, many of which are bogged down by manual tasks and siloed systems. Together with ServiceNow, we’ll continue to innovate to support ongoing business efficiency.”
NTT DATA Corporation “At NTT DATA Corporation, advancing environmental, social, and governance (ESG) goals is a key priority,” said Tomoyuki Azuma, head of ServiceNow business at NTT DATA Corporation. “Having partnered with ServiceNow to enable AI‑powered, end‑to‑end workflow management, we have seen how ServiceNow capabilities can accelerate key business initiatives across industry verticals. Building on the success of that partnership, we are excited to leverage ServiceNow’s new ESG Management solution as we continue our path to create a more sustainable future and find ambitious solutions that can scale and evolve over time.”
University of California Irvine “Innovation is key to creating great experiences for UC Irvine’s students, faculty, and staff, and the communities we support,” said Stephen Whelan, executive director of people services at UC Irvine. “As we continue to look for ways to strengthen these experiences, ServiceNow is a critical digital transformation partner. Working with ServiceNow, we initially built a consumer‑grade technology platform for employees that has transformed the ease of access, availability, and quality of HR information, services, and support. We’re inspired by the promise of Manager Hub to help managers stay engaged, support their teams, and ultimately improve employee experiences.
Australian Red Cross “Australian Red Cross is committed to bringing people and communities together in times of need,” said Brett Wilson, chief information officer at Australian Red Cross. “ServiceNow has been a great partner on our digital transformation journey by helping us streamline our systems and processes so that we can save time and focus on supporting our communities. We are thrilled for ServiceNow’s new Admin Center solution to enable us to easily find and implement new applications and drive greater efficiency so that we can continue to make a difference in our world.”
KPMG in Switzerland “As we move forward on our net‑zero commitment at KPMG in Switzerland, the ability to manage our ESG progress and reporting more quickly and accurately in one place is crucial,” said Patrick Schmucki, Corporate Responsibility Officer at KPMG in Switzerland. “ServiceNow is a key alliance partner in our ESG journey as we look to leverage automation to help increase transparency and drive value beyond compliance.”
Availability The Now Platform Tokyo release is generally available today.
Additional information: Watch a demo on:
About ServiceNow ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
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